Terms & Conditions
Summary of rental conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. For detailed conditions, refer to the rental agreement upon vehicle collection or a PDF copy of the rental agreement can be Downloaded Here. Rates quoted are in New Zealand dollars.
Standard Rates include:
- Standard excess insurance cover
- Unlimited kilometers for all vehicle typed
- Extra driver fee
- All living, kitchen & sleeping equipment
- Full water tank
- Nationwide roadside assistance & free phone help-line
- Maps and Campground Guides
- Complimentary transfers on the first and last day of rental to/from the airport or airport hotels
- Vehicle cleaning & grooming fee
- 15% G.S.T. (Goods and Services Tax)
- Rates on our website are avaliable only to customers booking directly through Budget Rentals
Minimum rental period: 5 days. Minimum rental is extended to 14 days for travel between 20 December and 10 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.
Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
Backpacker Sleepervans has branches close to Auckland and Christchurch Airports. Queenstown, Dunedin, Wellington, Picton and Greymouth is available on application for a small fee of NZ$650 for pick-up and/or Drop-off by prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. Branches are open seven days a week.
High Season 01 October - 30 April: Monday to Sunday 8am to 5pm
Low Season 01 May - 30 September: Monday to Sunday 9am to 4pm
All branches are closed on Christmas Day (25 December).
The latest vehicle collection time from the depot is 4.30pm, (3.30pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $50 late collection fee can be pre arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.
Pick Up/Drop Off Locations
Due to popular demand, Tui Campers now offers pick up and/or drop off in:
PLEASE NOTE that a surcharge of NZ$650 applies per pick up and/or drop off.
Remote Location Hires
Please note the following changes to our providing this service:
- No pick ups or drop offs at remote locations from 20 December to 10 January (inclusive).
- From 11 January to 19th December (inclusive) a 14 day minimum hire period applies.
Our rates include GST of 15%.
The vehicle is fully insured in case of accident damage or loss of contents (excluding personal belongings). There is an excess/deductible of NZ$1500 ($2400 for drivers under 25 Years of age) This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $150 will be charged per claim.
When you collect your vehicle we take an impression of your credit card as the bond for your excess/deductible. This is the insurance excess for any single accident which may occur during your holiday. The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up, emptying of the toilet at the end of hire, or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Backpacker Sleepervans Campers for 21 Days following hire.
Bond waiver/excess reduction
Backpacker Sleepervans Campers offers Excess Reduction as an optional extra at a fixed rate of NZ$17.00 per day ($22 per day for drivers under 25 years). This has a nil excess that covers you if you have an accident with another vehicle whether your fault or not, (especially if you have an accident with another vehicle and they have no insurance).
This Excess Reduction also has a nil excess that covers any accidental damage to Windscreens including replacement plus accidental damage to tyres. Excess Reduction does not cover you if you have a misjudgment of dimensions, eg hit a stationary object.
Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle.
Backpacker Sleepervans strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.
Bond waiver does not cover:
- Any water related damage, which includes but is not limited to:
a) Any vehicle submersion.
b) Creek or river crossing.
c) Driving through low plain flooded areas.
d) Beach driving.
- Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
- The terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
- The cost to retrieve or recover a vehicle which has become bogged.
- The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
- Overhead and underbody damage to the vehicle.
- Any damage arising from misjudgment of dimensions.
- Driving on restricted roads.
Accessories are available to hire off Backpacker Sleepervans. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the Hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.
Vehicles must be collected and returned to our branches (not airports). A transfer to the Backpacker Sleepervans branch from the Airport and vice versa is provided free of charge. This also includes airport area accommodation. Please advise Surname, Reservation Number, Arrival Terminal or hotel name and Number of Passengers requiring collection when you contact us. Our courtesy collection is normally within 30 minutes and operates up to 1 hour prior to close.
We only accept Visa or MasterCard. These cards will incur an additional 2% surcharge on any transaction.
Exchange rate/currency variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Driver’s licence, minimum age and additional drivers
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years. Additional drivers must meet all Backpacker Sleepervans rental requirements, be at the depot at time of vehicle pickup and sign the rental agreement.
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher and bucket/hose).
Kitchen and personal kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Maps and campground guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Smoking and animal restrictions
Smoking in Backpacker Sleepervans vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Backpacker Sleepervans vehicle and the same cleaning fee will apply.
L.P. gas refill service fee
The gas canisters can be brought for the gas stove on pick up for $10 each. They can be returned empty to Backpacker Sleepervans at the completion of the rental.
Additional equipment for hire
- Camp Chairs - $10 each per rental
- Camp Table - $15 each per rental
- Outside BBQ - $50 per per rental
- Power inverter 12v-240v- $30 per rental
- GPS - $5 per day (min NZ$70 - max $120)
- Snow Chains - $45 per rental (must be pre-booked)
Consecutive rentals can be combined to qualify for a long-term discount rate. Rentals in Tasmania (Australia) and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.
During the peak tourist months, November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.
Reservations are easy to arrange directly on the internet. We are not agents for the ferry companies but we are happy to book on your behalf using your credit card details as only a New Zealand server can access the cheaper fares on the Interislander. However as we charge $25 for our time. You may wish to check out the Bluebridge which does not have the same restrictions and you may find their prices competitive
Backpacker Sleepervans vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach, Cape Colville to Port Jackson Road and all unsealed ski access roads.
Change of drop off destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Backpacker Sleepervans Reservations in Christchurch. Subject to the change being approved, a minimum additional charge of $750 may apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Backpacker Sleepervans Reservations in Christchurch who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Backpacker Sleepervans Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter maybe being charged double the daily gross rental rate.
Backpacker Sleepervans will not honor calculation errors. Should a calculation error occur Backpacker Sleepervans will charge for the shortfall.
Although we run late model vehicles, it may happen that small repairs are required.
Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Backpacker Sleepervans will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Customer care on road assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Backpacker Sleepervans do not accept liability for any claims submitted after this period.
Infringements and administration fees
Backpacker Sleepervans reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Backpacker Sleepervans reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.
Change of vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make, model or year. Only by vehicle category.
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Limit of liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
One way hires
Its is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days. One way hires of shorter duration are subject to availability and a fee. Please enquire.
Short hires of under 5 days are often available. Mileage is limited to 150Km per day. Extra kms will be charged @ $0.35. An additional $50 cleaning fee will apply.
On-road assistance - mechanical faults
The liability of Backpacker Sleepervans Ltd extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. If the vehicle has any mechanical failures these problems must be reported to Backpacker Sleepervans as soon as possible in order to give Backpacker Sleepervans the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Backpacker Sleepervans has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Backpacker Sleepervans does not accept any liability for any claims made after this point. Backpacker Sleepervans is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Backpacker Sleepervans can deny the refund request at its own discretion.
Maintenance and repairs - equipment faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to Backpacker Sleepervans as soon as possible and within 24 hours in order to give Backpacker Sleepervans the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Backpacker Sleepervans will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. No alternative accommodation or food items will be paid for during down time.
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. The NZ$500 deposit is forfeited if bookings are cancelled 29 days and over of departure.
- 29 days and over Deposit retained
- 20 - 29 days 20% of total reservation cost
- 10 - 19 days 40% of total reservation cost
- 1 - 9 days 75% of total reservation cost
- No Show 100% of total reservation cost.
In all cases the minimum amount retained is the deposit.
No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.
- Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged at a minimum of NZD$25.00 provided the amendments occur at least 30 days prior to departure date.
- If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by Backpacker Sleepervans reservations. If approved a minimum charge of NZ$750 may apply.
- Rental extension, whilst on hire, must be approved by Backpacker Sleepervans reservations. The extra cost must be paid on confirmation of the rental extension.
Deposits and payments
At time of booking a non-refundable deposit of NZ$500 is payable. The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior, Backpacker Sleepervans reserves the right to treat the booking as cancelled.
- If the vehicle is not returned in an identically clean state as it was supplied, a fee of NZ$200 will apply
- Public Holiday vehicle collection and returns will incur a one off fee of $50 to be paid at pick up. Backpacker Sleepervans is open on the
following Public Holidays: 1st and 2nd January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour
Day, Boxing Day, Auckland and Christchurch anniversary days.
- If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
- If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Backpacker Sleepervans will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Backpacker Sleepervans does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.
All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refueling fee will apply.
- 142 Robertson Road, Mangere East, Auckland
- Free phone 0800 324 939
- Phone + 64 9 275 3778
Christchurch Depot (Head Office)
- 520 Wairakei Road, Burnside, Christchurch
- Free phone 0800 324 939
- Phone + 64 3 359 7410 Fax +64 3 359 4132
- Email: firstname.lastname@example.org
- Internet: www.sleepervans.co.nz
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Sleepervans or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Sleepervans. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or Motorhome/ Campervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.