Frenquently Asked Questions
Our friendly and knowledgeable staff are happy to assist with any questions you may have regarding any of the vehicles on our fleet. We have put together some of our most frequently asked questions to assist with your rental, however if you have any additional questions please do not hesitate to Contact Us.
What equipment and bedding do the campervans have on board?
All vehicles come fully equipped with: Pillows & Duvets, Sheets, Blankets & Towels, Cooking Utensils, Pots/Pans/Frypan, Plates & Bowls, Cups & Glasses, Wine Glasses, Kettle, Dish Cloth, Dish Brush, Tea Towels, Cutlery, Tin Opener, Corkscrew, Coffee Plunger, Food Containers, Chopping Board, Clothes Hangers, Clothes Line & Pegs, Bucket, Dustpan & Brush, Fire Extinguisher, Hot water bottles and Waste & Fresh Water container.
Do you have vehicles that can accommodate more than 2 people?
Sleepervans only has the one model with only 2 seatbelts, however our sister company Sleepervans, Freedom and Tui Campers has the next size up for 3 people the Toyota Hiace Hitop.
Should we bring suitcases or soft bags?
Hard suitcases are not recommended. We recommend soft bags that can be folded and stored away under the bench seats in the vehicles. Alternatively, if you are picking up and dropping off your vehicle from the same depot, your luggage can be stored for you, free of charge, at the depot. If you are not returning to the same depot, we are happy to arrange for your empty suitcases to be transferred to another depot. The charge is NZ$50.00 per empty suitcase.
Is there a safe in the vehicle?
There is no safe in any of our vehicles.
Do you have a tow-bar facility?
Tui vehicles are not fitted with a tow-bar.
Do the sleepervans have awnings?
Yes we offer rear awnings for $50 per rental.
Do your sleepervans have a bike rack facility?
We have bike racks available for hire at $45 per rack (must be prebooked).
Do your hire porta potties?
No we currently do not hire out this items, but New Zealand is very well suited for campers and free public facilities are available all over the country. If you specifically require one of these items our staff will point you to a local camping supply store where they can be purchased.
What happens when the battery run flat when I use the equipment? Will I be able to start my vehicle?
No, if you leave the headlights on, radio going or the cooler box plugged it will drain the battery flat. Call the AA breakdown service who will come out to jump start you for a fee.
Does the vehicle have air-conditioning?
Yes the sleepervans has cabin air-conditioning and operates while driving.
Does the vehicle come with a hair dryer?
No Sleepervans does not provide hair dryers.
Does the vehicle come with an iron and ironing board?
Sleepervans does not provide irons or ironing boards. However you will find most camp grounds do have laundry facilities.
Do the vehicles have power sockets?
No; there is no 240v power in the sleepervans, therefore when you are at a campground ask for a tent site Its cheaper and you can use their kitchens to recharge any appliances.
How long will the gas canisters last?
Gas canisters are $10 each to buy and may only last 4-5 days subject to use.
What works inside the sleepervan?
House lights will run off the 12v batteries in the vehicle, also the cooler box runs off 12v while the vehicle is turned on.
Is there heating in the vehicle?
All vehicles have heating in the cab which operates when the vehicle is started. However as there is no 240v power in the sleepervan there is no electric heater in the living area but hot water bottles are provided to keep you warm.
Do you have vehicles for the disabled?
No, there is no access for wheel chairs and limited space inside.
Can I recharge my laptop in the vehicle?
Only if you have a 12v-240v inverter, we can hire these for $25 so you can recharge using the cigarette lighter.
Are sleepervans transmissions manual or auto?
Most of the Sleepervans fleet are automatic transmissions with an electronic overdrive for better fuel economy. Being automatic makes them even easier to drive. We also have a few manual transmission.
Do you have diesel sleepervans?
Sorry all our sleepervans are petrol engine.
Booking and Payment
How and when should I make my bookings?
We always suggest as soon as you know the dates you wish to have your holiday - go online and book. To confirm we need a NZ$500 deposit and then the balance is due 28 days prior to your hire. The best way to submit your credit card details is through the bookings page on the Tui Campers website. This has a secure server for safety.
I have submitted my booking form and credit card - what happens now?
Customer service is our number one priority, therefore your request will be processed as quickly as possible, preferably within 24 hours of receiving your booking. If a vehicle is available for the dates you specified, your booking will be finalised and your credit card will be charged a $500 deposit. If you wish to cancel your booking after this, you will incur a cancellation fee (please refer to our terms and conditions). If a vehicle is not available, we will contact you with a suitable alternative and no payment will be incurred.
What is your Reservation Policy?
No reservation will be accepted or guaranteed without a part payment of hire cost made via a valid credit card number, cardholders name and card expiry date to be supplied at the time the reservation is made.
How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please contact us as soon as possible. Simply go to the Contact Us page which provides many options for contacting us, or email firstname.lastname@example.org. Please ensure you quote your confirmation number and one of our reservation consultants will get back to you as quickly as possible.
Why do I have to include my credit card number?
To allow us to proceed with your booking request, we require you to submit your credit card details for part payment of hire cost so we can secure your booking. Your credit card information is strictly confidential.
Is it safe to use my credit card?
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Which credit card types do you accept?
We accept Visa or Master Card. Payments made by credit card will incur a surcharge of 2%. We do not accept American Express or Diners.
What currency will my Credit Card be charged?
All credit card transactions be charged in New Zealand currency.
Driving In New Zealand
What is a safe speed to travel in our sleepervan?
The open road speed limit in New Zealand is 100km per hour. All our vehicles will comfortably travel at this speed. Should you choose to travel at a slower speed, please show courtesy to other road users by allowing them to pass.
What happens if my vehicle breaks down or needs minor repairs.
All vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service. We also supply a list of nationwide service centers and authorize you to spend up to $100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.
Do I need snow chains?
Between 1 May and 30 November it is the law to carry chains on the Milford Road. Usually snow chains are only required if you are going to be skiing, or if you are travelling in winter during bad weather mainly in the South Island and on the Desert road in the central North Island. Tui provides snow chains for a fee of $45 per rental.
What are toll roads, and do I have to pay to use them?
Toll roads are roads which charge a fee in exchange for access through to your destination. If you are touring New Zealand's North Island, you may pass through the Northern Gateway Toll Road. When driving a rental vehicle in New Zealand, you are responsible for paying toll fees, so it is important to be aware of payment options before you travel. Visit the Northern Gateway Toll Road website (http://www.nzta.govt.nz/roads-and-rail/toll-roads/) for more information.
I am starting my hire in Auckland and dropping off in Christchurch, can I swap vehicles between the North and South Island?
No we do not have depots at the Ferry terminals to be able to offer this service. You must take the vehicle on the ferry if you wish to cross the islands, saves you having to unpack and repack vehicles.
Should I pre book the ferry crossing?
Recommended at peak times otherwise you may not get the crossing you want and at best fare. Not so important if you are planning an extended stay of over one month or out of peak season (April to October)
We would be happy to arrange this for you before you arrive. Please let us know your preferred cross date(s) and time(s) and the name and ages of those crossing on the ferry. The cost will be charged direct to your credit card details along with an administration fee of $25.
Does the CD player in the vehicle connect to IPOD or MP3 players?
Yes all sleepervans can play MP3 CDs and are fitted with iPod jacks. Remember to bring the cable or you can purchase one from us for $10 if in stock.
Can you get good TV reception everywhere?
NZ has very limited reception outside of the metropolitan areas due to the problem with hills. The LCD TV/DVD Players we offer to hire are ideal for DVD movie playing and limited TV viewing.
Can we watch DVDs while driving?
For safety reasons, watching TV while driving is not permitted in any of our vehicles.
Staying In Your Camper
Can you Freedom Camp in NZ?
Most parts of NZ have areas where free camping is available, provided the vehicle you have rented has toilet facilities on board. Free camping is illegal in some areas so you would need to check with the local Isite or DOC before free camping. We do ask that if you do free camp, please respect the environment, the locals and clean up after yourselves. The best rule is to obey local signage, and ask at the local information centre for suitable sites. All Tui vehicles that have toilets on board are certified self contained, which qualifies the hirer to stay over at Department of Conservation land (approx 300 sites around NZ)
Please visit www.camping.org.nz to find out more about free camping in New Zealand.
Do we have to book campgrounds in advance?
We advise to do so during peak periods such as school holidays, public holidays and long weekends.
Do you supply a list of campgrounds around New Zealand?
In your Tui Campers there is free information on camp ground & regional guides as well as a comprehensive New Zealand road map.
This includes information on The Department of Conservation “DOC” campsites. There are over 250 of these throughout New Zealand. They are set in some of the most stunning locations in New Zealand and have basic facilities for you to use. There is also information on the various other networks of more comfortable Holiday Parks with toilets and hot showers, powered sites, kitchens, TV rooms, Laundromats and internet.
The average cost for DOC campsites are $0-$10 a night; Holiday Park campgrounds have an average cost $15-35 for non-power campsites, $20-40 for powered sites.
We provide a selection of full colour brochures with all of the standard campsites and DOC campsites. You can also check these web pages to find more about campgrounds: www.doc.govt.nz, www.holidayparks.co.nz, www.top10.co.nz.
Can we smoke in the vehicle?
No. Smoking in Sleepervan vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500.
Is there a refund if I shorten my hire while on holiday?
No, there is no refund if you return your Sleepervan earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.
Rates, Insurance And Other Costs
Why is it important to take the full cover insurance option when renting a sleepervan?
For your peace of mind during holiday, the Bond Waiver Insurance is the best way to minimise your liability when travelling in your Backpacker Sleepervans. If you do not take the Bond Waiver Insurance you run the risk of being responsible for considerable costs associated with damage to, or theft of, the vehicle. This applies even if the damage was not your fault.
For example, you are liable if someone runs into you or if a rock from a passing car hits your windscreen and causes damage. Also, you are responsible for the subsequent costs if you are unlucky enough to puncture a tyre.
Bond Waiver Insurance gives you peace of mind in such circumstances, as you will only be liable for a limited amount unless you breach the terms and conditions of the rental contract.
What happens if I have an accident and it’s not my fault, say a third party caused it?
In the event that something happens to the campervan and you are not at fault (either a vehicle accident where someone strikes the vehicle or damage occurs while the vehicle is parked, if you are unable to supply Backpacker Sleepervans with details that enable recovery of the costs, then unfortunately you will be liable.
I have Travel Insurance, which covers damage to the vehicle. Do I need to pay the Tui Campers vehicle insurance as well?
With most bookings, insurance is included in the daily rate. If not then insurance must be purchased to cover the vehicle. A standard excess applies (which you can choose to reduce). In the event of the vehicle becoming damaged during your hire, you will be liable for the applicable excess. This may be claimed back by yourself against your travel insurance, but this agreement is between your travel insurer and yourself. Make sure you read the terms and conditions carefully of your insurance.
If I pick up my vehicle at 12.30pm on a Saturday and drop it off before 12.30pm on the following Saturday is this counted as a 7 day hire?
No, unlike rental car companies that charge by 24-hour clock, all campervan companies in New Zealand charge by the day. So regardless of the time of collection and return, you will be charged for the day you collect and the day you drop your vehicle off. The above example would be an 8 day hire.
What time can I pick up and drop off my Sleepervan?
Our vehicles can be picked up or dropped off between 8:00am and 4:30pm daily in Summer, Winter hours are between 9.00am and 3.30pm (Queenstown is by prior arrangement). All Sleepervans branches are closed on 25 December.
We suggest you allow one hour for the check-in/check-out process. To save time you can fill out our online pre-registration form. By providing us with your details in advance our branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time.
The Terms and Conditions Flyer (that will be presented to you to sign at time of pick-up) is also available for you to read here prior to arrival.
Are there additional fees for extra drivers?
No extra fees apply.
What if I have an accident or medical emergency?
ACC (Accident Compensation Corporation) is the sole and compulsory provider of accident insurance for all work and non-work injuries for all residents and visitors to New Zealand. The ACC Scheme is administered on a no-fault basis, so that anyone, regardless of the way in which they incurred an injury, is eligible for cover under the Scheme.
Due to the Scheme's no-fault basis, people who have suffered personal injury do not have the right to sue an at-fault party. For more details, please see the ACC website (http://www.acc.co.nz/). However Tui recommends that all visitors to New Zealand take out additional travel insurance for medical emergencies.
We rented a Tui 3 years ago, can we get a discount?
This will depend on many factors including the length of the hire and our availability. Contact us directly.
Where can I buy a sim card for my mobile phone?
Backpacker Sleepervans offers 2degrees PREPAY sim cards for NZ$10 with a phone credit of NZ$2 included.
Can we hire a GPS system from you? What is the cost?
We offer GPS at NZ$6 per day (minimum charge NZ$75; maximum charge NZ$150).
Do you offer relocations for your vehicles? How can I find out about them?
Yes we do - contact us directly as the requirements change every day.
Arriving And Departing
Can we pick up and drop off at other locations throughout New Zealand?
We have depots in Auckland and Christchurch. These are the only two locations where a vehicle can be picked up and dropped off. Due to popular demand we now provide pick-up and/or drop-off in Queenstown by prior arrangement. Please note that a NZ$300.00 surcharge applies for all Queenstown pick up or drop off hires.
Do you offer transfers to and from the depot?
We offer a complimentary transfer service on the first and last day of the rental to/from Airport and surrounding Airport Hotels, Motels. Once you arrive in New Zealand and you are ready for your transfer, please call us on
0800 321 939 and advise Surname, Reservation Number, Arrival Terminal or hotel name and Number of Passengers requiring collection. Our courtesy collection is normally within 30 minutes and operates up to 1 hour prior to close.
Can Backpacker Sleepervans deliver a vehicle to my overnight accommodation?
No, it is necessary for you to come to our Depot to collect your vehicle so we are able to complete the necessary documentation, and familiarise you with the operation of the Sleepervan.
Can we leave/pick up the vehicle at the airport or can you deliver it?
Vehicles must be picked up and dropped off at the Backpacker Sleepervans branch location.
Does every driver have to be there on pick up?
Yes. We do need to sight all drivers actual, full, valid driver’s license (photo copies are not accepted) and all drivers do need to sign the rental agreement.
My flight arrives late. Can I pick up after hours?
No, we do not allow pick ups after hours. If the delay is unexpected please contact your pickup depot directly for assistance. It is generally advisable to book a hotel for the first night if you will arrive after 3 pm.
Can we leave our car in your yard? If yes, is it secured? Is there an extra cost?
Yes depending availability you can, we have fully fenced yards in Auckland and Christchurch however while all care is taken we accept no responsibility or liability.
Can we bring our pet?
No, we do not allow animals in the vehicles.
Is there a supermarket/petrol station near to the office?
Yes, there are 7 days a week supermarkets open 8am-9pm and petrol stations open 24 hours close to each office, where you can park easily and purchase your supplies to start your holiday.